Assistant General Manager
POSITION SUMMARYThe Assistant General Manager (AGM) supports the General Manager (GM) in directing the daily operations of a Hardee's restaurant in support of the Brand Vision, Mission, and Promise while role modeling CKE's Core Values.
The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability.
This role accomplishes these objectives by assisting the GM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit.
ESSENTIAL FUNCTIONSMay perform any or all of the following duties:
oDemonstrate CKE's Core Values while assisting the GM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes.
oExecutes the Performance Management process consistently to ensure employees are set up for success and held accountable.
oPartners with the GM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.
oActively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.
oEnsures proper supervision of restaurant through ongoing examination of station and customer activities.
oWorks assigned schedule to ensure that all day parts are being observed, i.
e.
, breakfast, lunch, dinner, late night, and weekends.
oDrives customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards.
oCoaches, drives excellence, and recognizes and assists the GM in holding all shifts accountable around core operational procedures using company systems.
oAssists the GM in creating schedules and completing inventory orders.
Completes these tasks when the GM is absent or on vacation.
oEnsures that food safety standards are met through direct observation while running shifts or when present in the restaurant.
oPartners with the GM to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
oPartners with the GM to analyze sales, labor, inventory, and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.
oCommunicates effectively with all levels of internal and external contacts (i.
e.
team members, guests, vendors, visitors).
oTakes the initiative, in addition to providing excellent customer service, to perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.
POSITION QUALIFICATIONS/CORE COMPETENCIESoHigh school diploma /General Educational Development (GED) required, associate degree or higher preferred.
oMinimum of one year experience in restaurant operations or equivalent combination of education and experience.
oProficient working knowledge of Microsoft Office applications.
oMust be able to work a flexible schedule including days, nights, and weekends.
oMay be required to travel to other locations, e.
g.
, assist in other restaurants, bank, meetings as business dictates.
oEffective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.
oCustomer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers' expectations.
oDeveloping Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.
oExecution Excellence- Strives to be Best in Class in running superior operations by analyzing costs to help ensure profitability of the restaurant.
Ensures standards are upheld and procedures are followed at all times to achieve optimal results.
Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience.
oAccountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.
WORK ENVIRONMENToFast paced environment working with kitchen equipment in tight quarters.
PHYSICAL DEMANDSoRequires constant movement in and around all areas of the restaurant.
oAbility to stand/walk constantly and for extended periods of time.
oAbility to reach overhead, bend, and stoop frequently and repetitively.
oAbility to work in a warm environment near grills, ovens, and vats.
oAble to lift 20 lbs.
or more repetitively on a regular basis and up to 50 lbs.
on occasion.
oWork with various cleaning productsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Communication Corrective And Preventive Action (Capa) Customer Experience Customer Service Finance Food Safety Estimated Salary: $20 to $28 per hour based on qualifications.
The AGM assists in ensuring compliance with company standards in all areas of operations including product preparation and delivery, customer service, facilities maintenance, and financial accountability.
This role accomplishes these objectives by assisting the GM in actively selecting, training, and coaching top talent to achieve key results in People, Customer, Sales and Profit.
ESSENTIAL FUNCTIONSMay perform any or all of the following duties:
oDemonstrate CKE's Core Values while assisting the GM in building high performing employees when selecting, training, retaining, and recognizing top talent utilizing applicable tools and processes.
oExecutes the Performance Management process consistently to ensure employees are set up for success and held accountable.
oPartners with the GM and Human Resources to ensure resolution to all employee relations activities and maintain compliance with federal, state, and local requirements.
oActively monitors, demonstrates, and provides training on, all job duties of each position for any shift throughout the restaurant, including customer service, food preparation, cleaning, and stocking.
oEnsures proper supervision of restaurant through ongoing examination of station and customer activities.
oWorks assigned schedule to ensure that all day parts are being observed, i.
e.
, breakfast, lunch, dinner, late night, and weekends.
oDrives customer-focused culture by serving as a role model in resolving customer issues and partnering with the GM to train employees to meet or exceed customer service standards.
oCoaches, drives excellence, and recognizes and assists the GM in holding all shifts accountable around core operational procedures using company systems.
oAssists the GM in creating schedules and completing inventory orders.
Completes these tasks when the GM is absent or on vacation.
oEnsures that food safety standards are met through direct observation while running shifts or when present in the restaurant.
oPartners with the GM to ensure that restaurant level plan and marketing initiatives are in place and being implemented.
oPartners with the GM to analyze sales, labor, inventory, and controllables on a continual basis and takes specific corrective action to meet or achieve margin and sales growth targets.
oCommunicates effectively with all levels of internal and external contacts (i.
e.
team members, guests, vendors, visitors).
oTakes the initiative, in addition to providing excellent customer service, to perform other duties, as needed, to keep the restaurant clean, safe, and operating efficiently.
POSITION QUALIFICATIONS/CORE COMPETENCIESoHigh school diploma /General Educational Development (GED) required, associate degree or higher preferred.
oMinimum of one year experience in restaurant operations or equivalent combination of education and experience.
oProficient working knowledge of Microsoft Office applications.
oMust be able to work a flexible schedule including days, nights, and weekends.
oMay be required to travel to other locations, e.
g.
, assist in other restaurants, bank, meetings as business dictates.
oEffective Communication- Consistently and effectively interacts with all members of the team; encourages open and honest communication throughout the restaurant.
oCustomer Focused- Recognizes the customer as the first priority and creates a culture that emphasizes high standards for service and exceeding the customers' expectations.
oDeveloping Talent- Creates an environment in which people are challenged to grow and develop; keeps the crew engaged by encouraging and rewarding personal growth.
oExecution Excellence- Strives to be Best in Class in running superior operations by analyzing costs to help ensure profitability of the restaurant.
Ensures standards are upheld and procedures are followed at all times to achieve optimal results.
Remains focused on the details to ensure the safety of the crew and provide a consistent customer experience.
oAccountability- Holds team members and themself accountable for immediate and sustained improvement if performance standards are not met, utilizing company performance management tools.
WORK ENVIRONMENToFast paced environment working with kitchen equipment in tight quarters.
PHYSICAL DEMANDSoRequires constant movement in and around all areas of the restaurant.
oAbility to stand/walk constantly and for extended periods of time.
oAbility to reach overhead, bend, and stoop frequently and repetitively.
oAbility to work in a warm environment near grills, ovens, and vats.
oAble to lift 20 lbs.
or more repetitively on a regular basis and up to 50 lbs.
on occasion.
oWork with various cleaning productsEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Communication Corrective And Preventive Action (Capa) Customer Experience Customer Service Finance Food Safety Estimated Salary: $20 to $28 per hour based on qualifications.
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