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Retail Assistant Branch Manager - Waynesville

Key Responsibilities:
  • Assumes management responsibility in the absence of the Branch Manager.
  • Assists in managing customer service objectives including handling exceptions, complex issues, and complaints; monitoring and coaching performance of branch personnel; and performing support duties as needed.
  • Performs or supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures.
  • Motivates and encourage employees to meet and exceed monthly sales goals; markets bank products and services and ensures employees have appropriate knowledge levels of bank offerings.
  • Participates in personnel decisions as appropriate including hiring, scheduling, disciplinary actions, and evaluating performance
  • May participate in community events on behalf of the Bank.
  • Performs other job related duties or special projects as assigned.
Competencies Required
  • Proficiency with 10 key touch, Microsoft Office (Excel, Word, Outlook, SharePoint), and banking software applications (Mozart, Bancline).
  • Ability to work flexible hours; demonstrated good attendance and punctuality.
  • Strong attention to detail with high concern for data accuracy.
  • Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
  • Outstanding listening and communications skills, both written and verbal.
  • Knowledge of or ability to quickly learn banking and lending products, services, policies, procedures, regulatory guidelines, and effective marketing and sales practices.
  • Developed critical thinking and decision making skills with the ability to interpret and analyze financial and credit information.
  • Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines.
  • Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines.
  • Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others.
  • Flexibility to work weekend or evening hours.
  • Basic math and accounting skills.

Qualifications

Minimum Qualifications/Experience
  • 3-5 years combination of banking, relevant college education, and/or supervisory experience in a customer service or sales environment.
Formal Education & Certification
  • High School Diploma or equivalent required.
  • College degree preferred.
Work Status
  • Full-Time
Supervisory Responsibility
  • Supervises indirect reports.
Travel
  • Up to 10% travel expected; local, overnight and out of town travel is possible


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